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Frequently Asked


New Client FAQs

What do I need to do to prepare for my first eyelash appointment?

Please arrive 15 mins before any new appointment. Set aside 1 to 2 hours for your a full set appointment and 30 minutes to 1 hour for a refill appointment. (Timing varies per service) For best extension retention, do not wear any eye makeup to your appointments. We recommend removing contact lenses prior to your appointment.

Is there an age restriction for getting lash extensions.

If you are under 18 you must have a parent or guardian come with you at the time of your appointment to sign a consent form.

General FAQs

What are eyelash extensions?

A lightweight extension made of a top-quality synthetic blend, applied to a single natural lash. At Deka Lash, we fully customize your look and design based on your features and preferences. 

What is TrueXpress?

TrueXpress is a fresh naturally full look that is achieved in half the time by using Deka Lash’s own Multi-lash fans!

What is Classic?

Classic is a natural, timeless look that is achieved by placing a single extension on a single natural lash.

What is TrueVolume?

TrueVolume is a full to dramatic look that adds coverage by using handmade fans exclusively designed for Deka Lash!

How often should I schedule my refill appointment?

Due to the shedding cycle of a natural lash, we lose on average 3 lashes per day. At Deka Lash, it is recommended to come in every 2-3 weeks for a refill. After 3 weeks it is required to receive a full set.

What can I do to make my eyelash extensions last longer?

Use only Deka Lash products on your extensions. Arrive at your lash appointments eye make-up free. Talk to your Lash Artists about proper aftercare and homecare.

Can I swim in eyelash extensions?

After any extension service, you will want to wait 24 hours before getting your extensions wet. After your extensions have set they are water-resistant.

How long does it take to apply a full set of eyelash extensions?

Duration varies depending upon which service you select.

How many extensions are applied in a full set?

Because extensions are placed on a single natural lash, your lash artist will be applying approximately 70%-80% coverage of your natural lashes during a Classic and a TrueVolume service.

Will eyelash extensions make my eyelashes fall out?

Eyelash extensions will not damage your natural lashes because they are placed on an individual eyelash which allows the extension to shed with the natural lash. 

Why should I choose Deka Lash?

Here at Deka Lash our Lash Artists are highly trained experts in eyelashes and stand behind our work. You will receive a top-quality experience while maintaining your natural lash health. 

Membership FAQs

How much do memberships cost?

The monthly cost of each membership varies by location. Contact your local Deka Lash studio for pricing details.

Are memberships transferable?

Memberships are non-transferable and can only be used by the member.

What if I need to cancel my membership?

Memberships can be suspended or cancelled at anytime with 30 days notice.

Is there an annual contract?

There is no annual contract. Suspend or cancel your membership at any time with a 30 days notice. To do so please Contact your local Deka Lash studio for pricing details.

Can I freeze my membership?

Memberships can be frozen for $5 a month.

Product FAQs

Where can I buy Deka Lash Products?

You can buy all of our wonderful and exclusive products in studio at any Deka Lash Location. Find your local Deka Lash studio for more details.

Can I order products online?

Yes, Deka Lash products are currently available online via our products page. All of our great products are also available in our Deka Lash Studios. You can purchase them from your local Deka Lash retailer. Members discounts are exclusive to our retail studios. Please sign up for our newsletter to stay up to date on all of our new products and services.