Hey lash love,
how can we help?

Hey lash love, how can we help?

browse our faqs

Please arrive 15 minutes before any new appointment. It is preferred that you remove all eye makeup prior to your appointment. In a rush? No worries. Our Lash Artists can give you a quick lash bath during your appointment.
Depending on which service you've booked, plan on setting aside 1-2 hours for a full set, and 30 minutes - 1 hour for a refill.

Yes! If you are under 18, you must have a parent or guardian with you at the time of your appointment to sign a consent form.

Eyelash extensions are applied to your natural lashes to enhance the appearance of eyelash length, curl, and density. Lightweight and made from a high-quality synthetic blend, our lash extensions are either one singular lash or a fan of lashes. Both types come in a variety of lengths, and curls. A fan consists of multiple lashes that share the same base. As with a singular lash extension, one fan is applied to one natural lash to create a rich and full lash line.
Our lash looks are designed for everyone regardless of your eye shape, face shape, or eye color. Browse our Lash Extensions page and try them on for yourself! Simply click Try-On, enable your camera, and scroll through to see how each lash style looks on you! You can also consult your Lash Artist at your appointment to find the perfect shape and length for your eyes. Additionally, our Lash Artists are the experts. At the start of each appointment, they're there to guide you through all your questions, understand what look you're trying to achieve, and will give their best recommendation for which service and style fits your need.
Of course! The safety of your natural lashes is our top priority. To help ensure the safety of your natural lashes and your entire eye area, all our Lash Artists must complete a comprehensive training and certification process. During the consultation before your appointment, your Lash Artist will talk with you about what look you want and what, if any, your concerns are. Your Lash Artist may recommend a different lash length or style based on the condition of your natural lashes. Additionally, if you have concerns about adhesives, you may always request an adhesive test to see how your skin reacts. We have sensitive and super sensitive adhesive to help those with more sensitive skin.
Absolutely not. When applied correctly, lash extensions grow out with your natural lashes. It's important to understand that our natural lashes shed on a daily basis – typically 1-3 lashes per day. This shedding process is completely normal and is why regular refills are crucial. During your refill appointment, our skilled Lash Artists will gently remove any grown-out extensions and replace them with fresh ones, ensuring your lashes look flawless and healthy.
The do’s and don’ts are simple. The bond requires time to adhere fully–so avoid moisture, extreme heat, sweat, and saunas for the first 24-48 hours. After 24-48 hours, you can brush them daily, use lash extension safe products to clean and maintain them, and don’t forget to schedule your refills every 2 weeks!
Of course! Our lash looks are designed so that while you may not need eyeliner, you can wear whatever type of eye makeup you want. When it comes to eye makeup and extensions, it’s all about the makeup remover. Avoid oil-based makeup removers as they may compromise the extension adhesive bond. Looking for an extension-safe oil-free remover? Check out our specially formulated Rosewater Makeup Remover.
Yes! Just wait 24-48 hours before doing so. We also recommend brushing out your lashes after your swim to help them dry and remain in line.

It is not safe to curl your lash extensions at home with an eyelash curler. Our lash extension curls are designed so that you can ditch your old eyelash curler. Our Deka-certified Lash Artists consult with you to choose the best curl for your eye shape and personal style. With proper care, your lash extensions will uphold it's shape and curl for at least 2-3 weeks.

We use “Full Set” to describe the lashes you’ll receive on your first visit, regardless of which style you choose. Full Sets can take between 60-120 minutes to apply depending on which lash service you’ve selected.

“Refills” mean you’re in the swing of things. We recommend scheduling a Refill every two weeks. Your natural lashes continue to grow and shed as you wear your extensions, and the two week mark is when some fall out becomes noticeable. Refills take half the time of a full set but the result is the same: a fully refilled lash line – that is once again a full lash line.

Due to the shedding cycle of natural lashes, we lose an average of three lashes per day. We recommend scheduling your refill every two weeks. If you schedule your refill for three weeks or more since your last appointment, your Lash Artist will have to apply a new full set, which could affect the cost of your appointment.
Glad you asked! Deka Lash offers Add-On Services to elevate your experience and pamper your skin with no added time. When booking your appointment, you can browse and select which Add-On you’re interested in trying. Depending on the Add-On, the extra cost can be as low as $8.

It happens! We just require a notice before 12 hours of your appointment. If you cancel or reschedule your appointment within 12 hours of your original appointment time, you'll be charged 50% of the service price.

No-shows will be charged 100% of the service price. A “no-show” is defined as a client who fails to be present at the time of the scheduled appointment, OR:

a. Within 5 minutes of the appointment time for all TrueXpress appointments or appointments lasting 30 minutes or less; 

b. Within 10 minutes of the appointment time for all other appointments.

These time limits are in place to ensure your Lash Artist has enough time to fulfill the service type. More time to lash = more lashes.

A great alternative to lash extensions is a lash lift which gives the appearance of naturally longer and defined lashes. It curls, lifts, and defines your natural lashes using a gentle perming solution. Non-invasive, lash lifts are an alternative to eyelash extensions. The natural lashes are cleansed during the treatment to remove any makeup or oils. Then, a silicone shield is placed over the eyelid, and the lashes are combed upwards over the shield. A perming solution is applied to the lashes, which is left on for a set amount of time. The perming solution softens and reshapes the lash hairs, giving them a natural curl. A neutralizing solution is then applied to stop the perming process and set the curl.

It happens! We just require a notice before 12 hours of your appointment. If you cancel or reschedule your appointment within 12 hours of your original appointment time, you'll be charged 50% of the service price.

No-shows will be charged 100% of the service price. A “no-show” is defined as a client who fails to be present at the time of the scheduled appointment, OR:

a. Within 5 minutes of the appointment time for all TrueXpress appointments or appointments lasting 30 minutes or less; 

b. Within 10 minutes of the appointment time for all other appointments.

These time limits are in place to ensure your Lash Artist has enough time to fulfill the service type. More time to lash = more lashes.

A brow lamination is a non-invasive, semi-permanent treatment that shapes and sets eyebrow hairs in a particular direction using a gentle perming solution. This process is designed to create a fuller, more defined, and uniform look for the brows, making them appear thicker, more structured, and better-groomed. The result also appears to give a “glossy” look, earning its laminated title.
Yes! We offer brow laminations because they are universal and customizable to frame your unique features. A brow lamination is for anyone looking to improve the overall look of their brows by creating a fuller, fluffier, yet more defined brow shape.
With proper aftercare using the complimentary brow oil provided with your service, a brow lamination can last up to 6-8 weeks.
We do! Formulated with just sugar, water, and lemon, our Strip Sugaring service removes unwanted hair on your brows, upper lip, inner nose, or chin. It is non-invasive, more gentle than typical waxing, and safe for all skin types.
We shape your brows to perfectly fit your face with our custom Total Brows Makeup Kit for any occasion. After mapping the shape of your brows and removing unwanted hair, our Lash Artists will fill your brows using the Total Brows’ Complete Control Brow Pomade, then set them in place with our Stay All Day Brow Gel.

The monthly cost of each membership varies by location. Contact your local Deka Lash studio for pricing details.

While we're all for spreading the lash love, memberships are non-transferable and can only be used by the member.

Enjoy the convenience of accessing our services at any of 130+ numerous lash studios across the US and Canada.

We understand when life happens. Clients may freeze their memberships for a maximum of two (2) months per calendar year. During the freeze period, the client can still pay for services at member pricing.
We’d be sorry to see you go! Memberships can be canceled at any time after your second billing period*. When a Member cancels their membership, the remaining accrued credits will be available for use for ninety (90) days after the date of cancelation. *If you purchased a membership through a membership offer or promotion, a 30-day notice of cancelation is required.

No string attached here! We ask that you sign a Membership agreement, which is not tied to any timeframe.

Our products are sold in every studio and online. Find your nearest Deka Lash studio to see where products are sold near you, or check out the Deka Lash online store.

Yes. All of our Deka Lash products are cruelty-free – and always will be.

Meet the
Deka Dedicated

Our members trust in our Lash Artist expertise, our commitment to top-notch quality, and our dedication to safety standards. And, they look forward to their pampering experience. It's all thanks to our incredible Deka Dedicated team members who set the bar high.

Choose Your Look

With a variety of lash looks from very natural to bold and dramatic, we know you'll find what you're looking for. Join the Deka Lash Loves and find your new lash look. Use our Virtual Try-On feature to choose your new lashes.

Membership Makes it Easy

Deka Lash membership makes it easy to maintain the lashes you love. Become a member to save on lash and brow services while enjoying exclusive in-service add-ons, product discounts, and more.

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