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Frequently Asked


New Client FAQs

What do I need to do to prepare for my first eyelash appointment?

Please arrive 15 mins before any new appointment. Set aside 1 to 2 hours for your a full set appointment and 30 minutes to 1 hour for a refill appointment. (Timing varies per service) For best extension retention, do not wear any eye makeup to your appointments. We recommend removing contact lenses prior to your appointment.

Is there an age restriction for getting lash extensions?

If you are under 18 you must have a parent or guardian come with you at the time of your appointment to sign a consent form.

General FAQs

What are eyelash extensions?

Eyelash extensions are applied to your natural lashes to enhance the appearance of eyelash length, curl, and density. Lightweight and made from a high-quality synthetic blend, eyelash extensions are either one singular lash or a fan of lashes.  Both types come in a variety of lengths, but fans also come in a variety of options.  A fan consists of multiple lashes that share the same base.  As with a singular lash extension, one fan is applied to one natural lash to create a rich and full lash line.

Most importantly, our eyelash extensions come in a wide variety of lengths, curls, and fans.  In other words, the customization options are endless when it comes to creating your perfect lash look.

What is TrueXpress?

TrueXpress is a fresh naturally full look that is achieved in half the time by using Deka Lash’s own Multi-lash fans!

What is Classic?

Classic is a natural, timeless look that is achieved by placing a single extension on a single natural lash.

What is TrueVolume?

TrueVolume is a full to dramatic look that adds coverage by using handmade fans exclusively designed for Deka Lash!

How often should I schedule my refill appointment?

Due to the shedding cycle of a natural lash, we lose on average 3 lashes per day. At Deka Lash, it is recommended to come in every 2-3 weeks for a refill. After 3 weeks it is required to receive a full set.

What can I do to make my eyelash extensions last longer?

Use only Deka Lash products on your extensions. Arrive at your lash appointments eye make-up free. Talk to your Lash Artists about proper aftercare and homecare.

Can I swim in eyelash extensions?

After any extension service, you will want to wait 24 hours before getting your extensions wet. After your extensions have set they are water-resistant.

How long does it take to apply a full set of eyelash extensions?

Duration varies depending upon which service you select.

How many extensions are applied in a full set?

Because extensions are placed on a single natural lash, your lash artist will be applying approximately 70%-80% coverage of your natural lashes during a Classic and a TrueVolume service.

Will eyelash extensions make my eyelashes fall out?

Eyelash extensions will not damage your natural lashes because they are placed on an individual eyelash which allows the extension to shed with the natural lash. 

Why should I choose Deka Lash?

Here at Deka Lash our Lash Artists are highly trained experts in eyelashes and stand behind our work. You will receive a top-quality experience while maintaining your natural lash health. 

Membership FAQs

How much do memberships cost?

Memberships costs vary somewhat depending on which membership you choose and which studio location you're visiting.  We're happy to help you navigate the costs though.  Give your local Deka Lash studio a call for pricing details.

Are memberships transferable?

Memberships are non-transferable and can only be used by the member.

What if I need to cancel my membership?

We'd be sorry to see you go! But we understand that life can get in the way. Memberships can be suspended or canceled at anytime with 30 days notice.

Is there an annual contract?

Nope! We're here to make life easier for you, not more difficult. You can pause (freeze) or cancel your membership at any time – we just ask for 30 days notice. To do so, please give your local Deka Lash studio a call.

Can I freeze my membership?

Of course! Memberships can be frozen for just $5 a month. Simply give us a call to request a freeze.

Product FAQs

Where can I buy Deka Lash products?

So many places! Check out our products page to shop online, or better yet, explore our products in person the next time you're in the studio.  All of our studios carry the latest and greatest of our product line.  Not sure where your nearest studio is?  Find it here and we'll see you soon!

Can I order products online?

Of course! Check out our products page to learn more about our custom care line and to quickly fill your cart.