Frequently Asked


New Client FAQs

What do I need to do to prepare for my first eyelash appointment?

Please set aside at least two hours for your full set lash appointment and at least one hour and 15 minutes for your re-lash appointments. Also, please do not wear any eye makeup to your appointment, especially eyeliner and mascara. We recommend removing contact lenses prior to your appointment.

Is there an age restriction for getting lash extensions.

If you are under 18 you must have a parent or guardian come with you at the time of your appointment to sign a consent form.

General FAQs

What are eyelash extensions?

Eyelash extensions are individual, synthetic silk eyelashes that are applied individually to your natural eyelashes with a medical grade adhesive. This means that each of your eyelashes will have one eyelash extension attached. This ensures that your natural lashes are treated properly and remain healthy.

What are volume extensions?

Strong, healthy lashes can hold more than one eyelash each. Our True Volume™ lashes are light weight lashes designed to add volume across your lash line. Volume lashes are perfect for women who have sparse lashes or want a thick glam look.

How long do eyelash extensions last?

Our lashes are designed to last as long as your natural lashes. When your lashes naturally shed, our synthetic lash goes with it. Most people need refills every 2 to 4 weeks depending on factors including your lifestyle, skin type, etc.

How can I make my eyelash extensions last longer?

Your technician will review aftercare instructions with you and suggest products that will help maintain your new eyelashes. Constantly rubbing your eyes or cleaning them vigorously will certainly decrease their longevity. Do not use any oil containing cleansers or waterproof mascara.

Can I swim in eyelash extensions?

Yes! Most people will be able to swim and enjoy water activities. Occasionally, swimming can shorten the life of the extensions for some people but everyone is different. The adhesives are waterproof but the hair shafts absorb water which may loosen the adhesive bond. As with all skin, hair, makeup or body products, everyone can react differently to the same product.

How long does it take to apply a full set of eyelash extensions?

A full application will take between 1.5 to 2 hours depending on your technician’s skill level and experience. Although the service takes some time to do right, the results are definitely worth it. Eyelash Extension Refills take 45 minutes to an hour.

How many eyelash extensions are applied on each eye?

Generally you will receive 30-60 or more extensions per eye depending on the number of natural lashes you have to attach to. The result is long, beautiful, and natural looking extensions.

Will eyelash extensions make my eyelashes fall out?

Not if the eyelash extensions are applied correctly, but remember your natural lashes do shed every 30-120 days (according to proven studies). The Lash Artists are trained in properly applying and removing eyelash extensions.

Why should I invest in semi-permanent eyelashes?

  1. Prevents the need for mascara and other messy eye makeup
  2. Enhances the eyes making you look even more beautiful
  3. You can swim and workout with them
  4. No need for an eyelash curler
  5. Does not damage the natural lash
  6. Look and feel natural
  7. Makes natural eyelashes look thicker, fuller and more dramatic

Membership FAQs

How much do memberships cost?

The monthly cost of each membership varies by location. Contact your local Deka Lash studio for pricing details.

Are memberships transferable?

Memberships are non-transferable and can only be used by the member.

What if I need to cancel my membership?

Memberships can be suspended or cancelled at anytime with 30 days notice.

Is there an annual contract?

There is no annual contract. Suspend or cancel your membership at anytime with 30 days notice.

Can I freeze my membership?

Memberships can be frozen for $5 a month.

Product FAQs

Where can I buy Deka Lash Products?

You can buy all of our wonderful and exclusive products in studio at any Deka Lash Location. Find your local Deka Lash studio for more details.

Can I order products online?

Yes, Deka Lash products are currently available online via our products page. All of our great products are also available in our Deka Lash Studios. You can purchase them from your local Deka Lash retailer. Members discounts are exclusive to our retail studios. Please sign up for our newsletter to stay up to date on all of our new products and services.